Story: Manners and social behaviour

The customer is not always right

The customer is not always right

In April 2012 Ripe Cafe in Wellington made headlines when it displayed a sign asking customers to put down their cellphones and take off their headphones when ordering a coffee. Other retailers agreed the problem was widespread and offensive. One said, 'It is a bit rude, especially when people don't look you in the eye when you're serving them. They don't look up or connect; it is a bit disheartening.'

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How to cite this page:

Nancy Swarbrick, 'Manners and social behaviour - Manners in the 2000s', Te Ara - the Encyclopedia of New Zealand, (accessed 19 January 2022)

Story by Nancy Swarbrick, published 5 Sep 2013