Story: Manners and social behaviour

The customer is not always right

The customer is not always right

In April 2012 Ripe Cafe in Wellington made headlines when it displayed a sign asking customers to put down their cellphones and take off their headphones when ordering a coffee. Other retailers agreed the problem was widespread and offensive. One said, 'It is a bit rude, especially when people don't look you in the eye when you're serving them. They don't look up or connect; it is a bit disheartening.'

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Dominion Post
Reference: 13-DPT-sign001.JPG
Photograph by Ross Giblin

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How to cite this page:

Nancy Swarbrick, 'Manners and social behaviour - Manners in the 2000s', Te Ara - the Encyclopedia of New Zealand, http://www.TeAra.govt.nz/en/photograph/39855/the-customer-is-not-always-right (accessed 25 May 2020)

Story by Nancy Swarbrick, published 5 Sep 2013